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Customer Value Management: A Guide for Your Journey to Best-practice Processes outlines the components of customer value management (CVM), provides readers with a practical approach to implementing a successful CVM program that enables the voice of the customer to resonate, and helps determine how to deliver superior value to customers.

Customer Value Management - APQC's Passport to Success Series

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A Guide for Your Journey to Best-Practice Processes

Customer Value Management: A Guide for Your Journey to Best-practice Processes outlines the components of customer value management (CVM), provides readers with a practical approach to implementing a successful CVM program that enables the voice of the customer to resonate, and helps determine ho

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Auteur(s): Hafiz, KhalidHendricks, Scott

Editeur: APQC American Productivity & Quality Center

Année de Publication: 2001

pages: 87

Langue: Anglais

ISBN: 978-1-928593-52-2

Customer Value Management: A Guide for Your Journey to Best-practice Processes outlines the components of customer value management (CVM), provides readers with a practical approach to implementing a successful CVM program that enables the voice of the customer to resonate, and helps determine ho

Customer Value Management: A Guide for Your Journey to Best-practice Processes outlines the components of customer value management (CVM), provides readers with a practical approach to implementing a successful CVM program that enables the voice of the customer to resonate, and helps determine how to deliver superior value to customers.

Voir toute la description...