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La popularité est une évaluation communautaire de chaque livre calculée sur une échelle de 0 à 100.

Cette évaluation repose sur une agrégation de diverses quantités qui reflètent la vie de chaque livre au sein de la communauté des lecteurs. Cette vie s'exprime en fréquence de lecture, nombre d'étagères publiques et privées dans lesquelles le livre est présent.

Un calcul 'propriétaire' mélangeant ces quantités restitue sous la forme synthétique d'un score l'aura collective du livre.

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Customer Value Management: A Guide for Your Journey to Best-practice Processes outlines the components of customer value management (CVM), provides readers with a practical approach to implementing a successful CVM program that enables the voice of the customer to resonate, and helps determine how to deliver superior value to customers.

Customer Value Management - APQC's Passport to Success Series

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A Guide for Your Journey to Best-Practice Processes

Customer Value Management: A Guide for Your Journey to Best-practice Processes outlines the components of customer value management (CVM), provides readers with a practical approach to implementing a successful CVM program that enables the voice of the customer to resonate, and helps determine ho

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Auteur(s): Hafiz, Khalid • Hendricks, Scott

Editeur: APQC American Productivity & Quality Center

Année de Publication: 2001

pages: 87

Langue: Anglais

ISBN: 978-1-928593-52-2

Customer Value Management: A Guide for Your Journey to Best-practice Processes outlines the components of customer value management (CVM), provides readers with a practical approach to implementing a successful CVM program that enables the voice of the customer to resonate, and helps determine ho

Customer Value Management: A Guide for Your Journey to Best-practice Processes outlines the components of customer value management (CVM), provides readers with a practical approach to implementing a successful CVM program that enables the voice of the customer to resonate, and helps determine how to deliver superior value to customers.

Voir toute la description...